Number two in a… oh you know.

Action
Visited customer premises to set up a message rule to move all email with ‘{Spam?}’ in the subject line into the ‘Junk Mail’ folder.

Update
Customer emailed to say he has deleted the Junk Mail folder.

No, I’m really not making these up.

As an aside, this all came about because the amount of junk mail getting through the filters has tripled. I wish someone would write a rule along the lines of:

If((messageSubject==singleWordWithMultipleCaps)
 && (messageContent==singleWordWithMultipleCaps+singleLink)) {
 setMessageStatus("THIS IS BLOODY SPAM");
}