Customer Complaints 2

January 29th, 2008

Number two in a… oh you know.

    Action
    Visited customer premises to set up a message rule to move all email with ‘{Spam?}’ in the subject line into the ‘Junk Mail’ folder.

    Update
    Customer emailed to say he has deleted the Junk Mail folder.

No, I’m really not making these up.

As an aside, this all came about because the amount of junk mail getting through the filters has tripled. I wish someone would write a rule along the lines of:

If((messageSubject==singleWordWithMultipleCaps)
 && (messageContent==singleWordWithMultipleCaps+singleLink)) {
 setMessageStatus("THIS IS BLOODY SPAM");
}

Customer Complaints

January 28th, 2008

Number one in a series of… oh hell I dunno.

    Customer Complaint:

    Customer cannot upload file via site management area. Customer is using the PDF/DWF upload facility and is aware of the 2MB file size limit.

    Diagnosis:

    Customer is attempting to upload an 18MB AVI file. (Kindly emailed said file to me to ask why it wasn’t working).

And another one…

    Customer Complaint

    Customer cannot access email, or web, or anything Internet based.

    Diagnosis

    Customer is on BT – referred to service provider.

I get this complaint roughly twice a week, but the customers just don’t seem to understand that we do not provide Internet Access. We do website and email hosting – both of which were fine.

Cocking

January 10th, 2008

As briefly featured in this (last?) year’s Top Gear, Cocking is a village and civil parish in the Chichester district of West Sussex, England. The village is about three miles (5 km) south of Midhurst on the main road to Chichester. In the 2001 census there were 190 households with a total population of 459 of whom 223 were economically active.

A railway once used to serve the area at Cocking Station, on the Chichester to Midhurst line opened in 1880, but was completely closed from 1953.

A google search for Cocking Property returns some nice properties available. It looks an ideal place to settle down for retirement, perhaps to open a computer repair shop called Cocking Computers.

Clean Up Cocking 2007

The Clean up Cocking, annual spring clean of the verges and other public spaces in the village, took place on Sunday 15th April. A small band of parish councillors and other volunteers spent an hour or two litter-picking and filling regulation issue purple bags.

Cocking has it’s own website which is (at the time of writing) being redeveloped, here.