Customer Complaints

11:07.43 - Monday 28th January 2008   (Link to This Entry)

Number one in a series of... oh hell I dunno.

Customer Complaint:
Customer cannot upload file via site management area. Customer is using the PDF/DWF upload facility and is aware of the 2MB file size limit.

Diagnosis:
Customer is attempting to upload an 18MB AVI file. (Kindly emailed said file to me to ask why it wasn't working).

And another one...

Customer Complaint
Customer cannot access email, or web, or anything Internet based.

Diagnosis
Customer is on BT - referred to service provider.

I get this complaint roughly twice a week, but the customers just don't seem to understand that we do not provide Internet Access. We do website and email hosting - both of which were fine.